Below are testimonials from Technology Coordinators around the country that are currently using K12Tracker. Many thanks goes out to each of them for providing these testimonials. Since they are the people that use K12Tracker every day, their satisfaction is our ultimate reward. The Terrell Independent School District, located in Terrell, Texas, has used K12Tracker for over a year. Our district is very pleased with the product and the service it is providing. The support staff on the initial installation and implementation was very supportive and took a proactive approach in helping our district get started. The program effectively eliminated any paper requisitions. Our district has utilized K12Tracker across the district. It is our main source of requesting work orders in all areas of the district, including Technology requests. K12Tracker has improved the district's response time which is critical to the campuses. It has also helped us organize our Maintenance and Operation Department in regards to work orders and filing. K12Tracker has been an effective tool in our district. I would recommend that other districts contact Information Services USA if they are needing support in this area. Walt Davis Terrell ISD 212 High Street Terrell, Texas 75160 davisw@terrell.ednet10.net We have been using K12 Tracker for a over a year now and are very happy with the results. It is much easier for me, as a supervisor, to keep track of the issues that are being dealt with and the timeline involved. I don't have to keep tracking people down. I can check the system to see if a job is completed and any pertinent information relating to that job. Another facet of the program that has been handy is the ability to reassign work to another person if the workload appears too heavy for the one that was originally assigned the work. Gary Warner Director of Technology Linn-Mar Community Schools Marion, Iowa Dear Tech. Coordinators and Directors, .... I have discovered a great on-line work order system....K12 Tracker is a service that Fairfield Community Schools began using for the 2000-2001 school year. It is a web-based solution that allows our Technology Department to track all technical support issues. K12Tracker is not limited to technology technical support but it is our most immediate need. It has enabled us to monitor all of our technical support requests via the web and in real time. This allows us to dramatically improve the speed and efficiency of the support we deliver to our clients (teachers). K12 Tracker allows us to assign each building troubleshooter to a building....When a teacher from their building submits a technical support request (work order) an e-mail is automatically sent to the assigned building troubleshooter. In addition to the e-mail, the building troubleshooters can view all of their tickets on the web in real-time.  If a building troubleshooter could not complete an issue they could request that it be assigned up one level to the district technical specialist. Again, an e-mail notification would be sent to let the person assigned at the district level know that they have a new issue. It is important to note that all work activity and labor/time can be logged with each ticket. This allows the district person to know exactly what has been done at the building level. It also allows the director of technology to create reports and demonstrate to their school board the incredible amount of work that is generated for staff in the technology office!  Once a work order has been completed, the technician submits a Close Request. This action generates and sends an e-mail notification to the client (teacher) that originally submitted the request. The e-mail lets them know it has been fixed and is awaiting their "approval" to close the issue. It also provides an area where the technician can make comments and the client can respond if appropriate. If the client approves the close request they would simply click on a hyperlink embedded in the e-mail. If the client feels the issue has not been fixed to their satisfaction, they may click on a different hyperlink that will force the issue to remain open. Upon this action the technician receives an e-mail notifying them that their close request was rejected and that they need to re-visit the issue. This service has been very valuable to our district. We no longer allow teachers and administrators to submit technical support requests.... any other way than by using the K12 Tracker service. Jason Kurth Director of Technology Fairfield Community School District 641-472-6836